Cancellation Policy

We have a generous cancellation policy.  24 hours or more before your tour and you will receive a 100% refund.  Less than 24 hours, no refund. 

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Last Minute Bookings

Please be aware that these bookings are subject to confirmation. If this is a same-day or next-day booking, there is a reasonable chance this will not be confirmed. For bookings that are confirmed, there will be no cancellations or refunds.

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Restrictions

1. Customers MUST be 10 years or older, all customers under 18 must have a legal guardian sign for them.
2. Customers MUST weigh between 80 & 260 lbs. This Policy is STRICTLY ENFORCED, for your own safety. Customers will be weighed on site if there are questions and WILL NOT be provided a refund if they are outside the limits.
3. Customers MUST be physically able to hike 1 to 2 miles at elevation over uneven terrain.
4. Customers with serious neck, back, or joint injuries or Chronic heart problems should use their own discretion about their capabilities to safely participate in this activity. It is STRONGLY RECOMMENDED that anyone with who has had recent surgery, especially on ankles, knees or their back, not participate in this tour. Although we try to always make customers comfortable both physically and mentally, some degree of impact on joints or some degree of customer anxiety about zipping is unavoidable.
5. Customers MUST NOT have been scuba diving within 24 hours of scheduled tour time.
6. All customers are REQUIRED to sign a release and waiver of liability prior to taking the tour.
7. You must not be pregnant.
   
8. Absolutely NO SMOKING is allowed on tour.

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Frequently Asked Questions

What time do we need to check in for our tour?
We do require everyone to arrive (30) minutes prior to their tour time.

Where do we check in?
We have a check-in office at the Fairway Shops in Ka'anapali for our Ka'anapali tours and Ka'anapali Zip n' Dip tour. Driving directions are included with your confirmation email.

I have hiking-style sandals - can I wear those?
For your safety, we require that you wear shoes with a fully enclosed heel and toe - tennis/athletic shoes or hiking type shoes are best. No hiking sandals, Teva's, Keene's, Crocs, Tom's, Vibram FiveFinger shoes or Skecher Shapers allowed on the course.  Shoes must be snug to your foot, no loose fitting or un-laced Converse style shoes allowed.

Do I have to wear long pants?
No, but they tend to be more comfortable when wearing a harness and are recommended.

Can I bring my camera/phone?
Yes, you may bring your camera/phone along to snap photos along the way. Your guides will also take many photos of you zipping. All the pictures from your tour will be available for $15. You can also rent a Go-Pro camera.

How good of shape do I need to be in?
Ziplining isn't strenuous, but you need to be able to hike about 1/2 mile and climb steps. We have had people from age 10 to 100 do the course without problems.

Is there an age requirement?
Guests MUST be 10 years or older. Anyone under the age of 18 will be required to have a completed waiver and have a responsible adult sign the form for them.

I'm going scuba-diving the day before my tour, is that ok?
Customers MUST NOT have been scuba diving within 24 hours of scheduled tour time for all courses.

What's the cancellation policy?
We have a generous cancellation policy. 24 hours or more before your tour and you will receive a 100% refund. Less than 24 hours, no refund. 

Are there any health issues I should consider?
Customers with serious neck, back, or joint injuries or chronic heart problems should use their own discretion about their capabilities to safely participate in this activity. It is STRONGLY RECOMMENDED that anyone with who has had recent surgery, especially on ankles, knees or their back, not participate in this tour. Although we try to always make customers comfortable both physically and mentally, some degree of impact on joints or some degree of customer anxiety about zipping is unavoidable.

Are there weight restrictions?
Customers MUST weigh between 80 & 260 lbs. This Policy is STRICTLY ENFORCED, for your own safety. All participants will be weighed at check in and those that do not comply will not be allowed to zip and no refunds will be issued.

Is ziplining safe?
Safety is our top priority, and it shows. Over 3 million zipline crossings - we've set the industry standard in zip lining safety. All equipment is tested to hold at least 5,000 lbs. Each zipline has a minimum breaking strength of over 26,000 lbs.

Do my parents or guardian have to zip with me if I am under age 18?
Kids 15-17 years old need an adult signature on their waiver but can take part in our tours without an adult in their group on tour EXCEPT for Ka'anapali Zip n' Dip tours! 
Example: 15 & 16 year old friends can zip without a parent or adult in their party as long as they have an adult sign the waiver for them at check-in first.Kids 14 years and younger need to have an adult on tour with them and an adult must sign the waiver for each child. The adult can be a parent, relative, or friend and must be 18 years or older.
Example: 14 & 17 year old siblings need an adult or 18 year old to zip as part of their group, in addition to having an adult sign the waiver for them.  (Note if it were just the 17 year old, they could go with just an adult signature on their waiver - but because they have a 14 year old in the group they also need an adult to zip as part of their group)
Ka'anapali Zip n' Dip tours: Requires 1 adult to participate with each party regardless of the age of the minors.
Example: Jones party of 2 (15 and 16 year old's) cannot go on 4 line Zip n' Dip without their 18 year old sibling or another adult.

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