This is a tour that delights all your senses. As you travel toward some
of Maui’s most breathtaking locations, you pass through rainforests and
waterfalls in the cooler, wetter regions, and volcanic areas and
dramatic foliage in Maui’s drier spots. There are spectacular ocean
views along portions of the route.
Time | Tour departs from first pick-up location at 6.45 AM and returns at 6.30 PM. If providing your own transportation, please be at the airport no later than 8:15 AM. |
Duration | 12 hours |
Location |
Hotel pick-up or on your own. |
Please view the cancellation policy and restrictions. You can find addition information in frequently asked questions
Cancellations must be made by 12 noon, the day prior of scheduled
service and will result in a 10% service charge. No refunds provided for
cancellations occurring after 12 noon, the day prior of scheduled
service. No-shows will not be refunded.
Please be aware that these bookings are subject to confirmation. If this is a same-day or next-day booking, there is a reasonable chance this will not be confirmed. For bookings that are confirmed, there will be no cancellations or refunds.
How should I dress during the tour?
Casual, comfortable attire is appropriate. If you are visiting
higher altitudes, it does get cold so please bring along a light jacket
or sweater. Please refer to the Additional Instructions section of your
specific tour page for additional instructions.
What time will I be picked up from my hotel?
The pick-up time differs depending on your location/hotel. Please
refer to your confirmation email for the time and arrive at the pick-up
location 10 minutes prior to pick-up.
Where will lunch be held?
Lunch is held in different locations depending on the tour. The
locations have been carefully selected to enhance your tour experience.
If you have special menu requests, please let us know at least 48 hours
in advance.
What is the bus size for each tour?
The size of the vehicle varies based on the tour and number of guests.
What is the duration of the tour?
The length of the tour varies based on the tour. Please refer to the specific tour page for average departure and return times.
Are the tours ADA accessible?
Yes, most of our tours are ADA accessible, however, there are
locations that we visit that are not. Please check for ADA
accessibility on your specific tour page. We do need at least 48 hours
advance notice to schedule a wheelchair accessible vehicle.
Will I be required to provide proof of my registration?
The greeters and drivers will have your name on file. It is
recommended but not required that you bring along a printed confirmation
or note down your reservation number for quick reference.
Will the coach bus be comfortable?
We are constantly updating our fleet with the most current and
advanced vehicles to provide you with an outstanding touring
experience. All vehicles are air-conditioned and provide great views.
Do you have restroom facilities on the bus?
Please note that there are no functional restrooms onboard the tour
vehicles. The tour makes scheduled restroom stops for the comfort of our
guests and to allow smooth operation of the tour. If you need to use
the restroom between these scheduled stops, please let your driver know.
Please understand that there are limited locations we are permitted to
stop for guests to use the restroom.
What are your drivers like?
Our drivers are safety professionals. They are responsible for
providing safe, prompt, and efficient transportation for all of our
guests. They have been trained to deliver courteous and professional
service with the Spirit of Aloha.
What kind of training do the drivers complete?
Our drivers all complete a strict regulatory training program where
they are licensed to drive the vehicles they operate and meet Federal,
Department of Transportation and Roberts Hawaii requirements for safe
vehicle operation.
Tour drivers complete ongoing Hawaiian studies courses and are knowledgeable in the history and culture of Hawaii.
All drivers also complete Service Excellence training to ensure they create an exceptional guest experience.
Are gratuities included?
No, gratuities are not included in the cost of the tour.
Do I need a car seat for my children?
Under HI Rev Stat § 291-11.5 (2011 through Reg Sess), operators of emergency, commercial, and
mass transit vehicles are exempt from child passenger restraints.
Is smoking allowed on the bus?
No, smoking is not allowed on the bus pursuant to Hawaii State Law
HRS328J. In addition, there is a smoking ban now in effect in all Hawaii
State Parks. As a new law – Act 123, SLH 2015 – went into effect as of
July 1, 2015. *The ban includes smoking, including electronic
cigarettes, and all tobacco products in all state parks in Hawaii. It
applies to all areas of the parks, including beaches, picnic and camping
areas, trails and roadways.*
Do you have special rates for children that do not occupy a seat?
Unless otherwise stated, children under the age of 4 years old (or 2
years old for one-day tours) are complimentary if they can be securely
held on their guardian’s lap. We do not provide child seats. If the
guardian requires a seat for the child under the age of 4, the regular
rate will be applicable.