Cancellation Policy

• For a full 100% refund we ask that you give us at least 48 hours notice for a cancellation or change to your reservation.
• No refund for cancellations or reschedules within the last 48 hours prior to your tour.
• No-shows will be charged 100% fee.
• If you need to cancel due to illness or medical emergency, we will require a doctor?s note from a local Maui doctor/clinic in order to process a full refund.
• All our tours operate RAIN OR SHINE. We do not refund for inclement weather, however, we do provide rain jackets when needed.
• We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.
• In high winds or other adverse conditions, Piiholo Ranch Zipline reserves the right to cancel or reschedule tours, based on management?s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.

Last Minute Bookings

Please be aware that these bookings are subject to confirmation. If this is a same-day or next-day booking, there is a reasonable chance this will not be confirmed. For bookings that are confirmed, there will be no cancellations or refunds.

Restrictions

Age restrictions

• Minimum age of 8 years old for Zipline and Treetop Zipline Tours.
• There is no maximum age limit as long as you can physically handle all aspects of the tours.
  
• Guests under 15 years old must be accompanied by a parent, guardian, or chaperon on tour. (Chaperon form required.)
• Guests between 16 and 17 years old must have a parent or guardian present at check-in and sign waiver to participate.

• All guests must be capable of moderate to advanced physical activity, carry a 12 pound trolley, grip handlebars, walk over uneven/muddy terrain, as well as ascend stairs and ramps.
• Please no guests with neck, back, shoulder, knee, ankle injuries, heart conditions, or recent surgeries.
• Pregnant women are not allowed to zipline.
• Guests must be physically and mentally capable of following instructions given by Piiholo Ranch Zipline staff.
• There is no smoking, alcohol, or drug use allowed on the premises. Any guest judged by our staff to be unwilling and/or incapable of following instructions, or to cause or potentially cause a safety issue due to intoxication, drug use or any other reason, will be removed from the premises and no refund shall be given.

• Pregnant women
• People with any type of recent surgeries
• People with neck, shoulder or back problems
• People with knee or ankle problems
• People with any other medical condition which may be aggravated by this activity

Frequently Asked Questions